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Policies
US/Canada Direct Business Commercial Return Policy
We gladly accept products for return that meet the requirements below. To initiate a return, you must contact Customer Service for a return goods authorization number.
- Returns must be initiated within 90 days of purchase (invoice date).
- Items must be in their original undamaged, unmarked and unopened packaging with factory seals intact.
- Customized products, hazmat, equipment, discontinued, and other certain products are not eligible for return. Please contact us for further details.
- All return shipping charges will be paid by Dentsply Sirona. After a Returns Good Form is approved, Dentsply Sirona will provide a shipping label to use. Method of shipping will be ground.
- Purchase price will be used for valuation of return amount.
US Indirect Business Returns
The Returns policies for products purchased online at https://www.dentsplysirona.com/en-us/shop from one of Dentsply Sirona’s authorized dealers may be different than those set forth above. For more specific details on how to initiate a return with your dealer, please see the applicable guidance below.
Henry Schein Dental:
Patterson Dental
- Please visit https://www.pattersondental.com/dental/returns
Benco Dental:
If you want to initiate returns, click here.
