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How Dentsply Sirona Works Closely With Its Stakeholders
Collaboration is key to achieving our mission to transform dentistry, improve oral health globally, and create healthy smiles. It’s also a critical part of executing our sustainability strategy. Actively engaging with our stakeholders keeps us accountable and ensures we are constantly pushing ourselves and others to strive for better.
Engaging With Our Stakeholders Across Our Three Sustainability Pillars
Healthy Planet
- Engagement on environmental goals
- Involvement in FDI partnership to promote sustainability in dentistry amongst practitioners, patients and throughout the supply chain
Healthy Smiles
- Engagement on social goals
- Clinical Education, resources and expertise sharing e.g., Dentsply Sirona Academy, #hereforyou portal to facilitate practitioner best practice adoption
- Clinical research and studies
- Awards for promising dental students
- Diversity & inclusion and treatment innovation partnerships e.g. Smart Integration Awards
- Dentsply Sirona Key Opinion Leader program
Healthy Business
- Clinical trials standards development and data sharing
- Product use instructions, supported by a standardized validation and communication process.
- Privacy Policy
- Marketing to Professionals Code of Conduct
- Ethical Customer Interaction Policy
- Business partner code of conduct
- Post-market clinical studies
- Customer service and complaint handling
- Cybersecurity program to protect customer data
Healthy Planet
- Engagement on environmental opportunities to achieve our goals
- Employee participation in environmental initiatives
- Increasing awareness around our environmental performance
- Training and support around development of new environmentally friendly materials or processes, e.g., cardboard packaging for zirconia discs replacing foam packaging
Healthy Smiles
- Engagement on social goals
- Employee resource groups (ERGs)
- D&I training
- Talent development program; Early career program
- Employee engagement surveys to gauge and respond to employee sentiment
- Global employee health, safety, and wellness programs
- Employee awards and recognition
- Community volunteerism
Healthy Business
- Whistleblower hotline
- Ethics and compliance hotline
- Employee training on governance topics including:
- Workplace safety
- Code of ethics and business conduct
- Data privacy and security
- Business gifts and entertainment
- Hotline whistleblower system
- Anti-corruption and anti-bribery
- Anti-harassment
Healthy Planet
- Working to improve the environment of our communities, e.g., installation of beehives on the rooftop of our Munich, Germany office,
- Supporting environmental associations, e.g., Zero Waste donation and training in Switzerland
Healthy Smiles
- Local community volunteerism and donations, e.g. Let Love International (Peru), Nine Miles of Smiles (Jamaica), BrownGirl RDH (USA), Leuven SMILE project (Belgium), Build Your Smile Dental Foundation (Uganda), ByteCares (USA), Sorrir muda tudo (Brazil)
Healthy Business
- Compliance with local laws and regulations
Healthy Planet
- Communication around involvement in key partnerships such as the Sustainability in Dentistry FDI partnership (planned in 2020; launched in 2021)
Healthy Smiles
- Engagement on social goals
- Involvement in strategic philanthropic partnerships and donations such as with Smile Train, the flagship charitable partnership set to be launched in 2021
Healthy Business
- Member of numerous advisory Boards for partner organizations including the University of Pennsylvania Dental Medicine Board of Overseers, American Dental Association Science and Research Institute Board of Directors, American College of Dentists, Dental Trade Alliance
Healthy Planet
- More environmentally preferred composite materials – helping dentists remove amalgam and other metal from cavities
Healthy Smiles
- Provision of educational resources for patients, e.g. video/blog content to support FAQs
- Communication through email/social
- Product Donations: offering support and oral products to underserved communities
- Patient Advocacy Groups
- Remote and connected care programs
Healthy Business
- Customer service and complaint handling
Healthy Planet
- Engagement on environmental goals
- ESG disclosures (Sustainability Accounting Standards Board (SASB) - and Task Force for Climate-related Financial Disclosures (TCFD) -aligned)
- Communications on CDP climate survey
- Transparent communication and engagement on climate risk and DS’ sustainability strategy through digital hub and regular updates
Healthy Smiles
- Engagement on social goals
- Engagement on labor practices, human rights, and inclusion and diversity
- Annual updates on Board and ESG committee composition diversity
- Quarterly calls and other regular engagements about product pipeline, acquisitions, growth etc.
Healthy Business
- Regular engagements about environmental, social, and governance issues
- Code of Ethics and Business Conduct
- Regular briefings to the Board on the cybersecurity program
Healthy Planet
- Engagement on environmental goals
Healthy Smiles
- Engagement on social goals
- Business partner code of conduct to ensure expectations with suppliers are mutually met
- Modern Slavery Acts
- Supplier quality agreements
- Regular supplier audits
Healthy Business
- Code of Ethics and Business Conduct
- International trade compliance policy
- International Trade and Customs Compliance Policy
- Training on anti-corruption and anti-bribery, export compliance, anti-trust and competition law, privacy and data protection
- Cybersecurity program to ensure supplier information integrity
- Product safety program
Healthy Planet
- Engagement on environmental goals
- Ensuring the Corporate Environmental Health & Safety Management System is aligned with frameworks including ISO 14001, ISO 45001, ISO 50001
Healthy Smiles
- Engagement on social goals
- Disclosure of diversity figures
- Participation in public-private partnerships that increase access to care among communities
Healthy Business
- Maintaining updated cybersecurity policies and standards aligned with cyber control frameworks including ISO 27001, COBIT, NIST
- Certifying facilities as appropriate to ISO 13485, EU MDD, EU MDR, OHSAS 18001, or ISO 45001 and complying with FDA QSR 820, as well as other international regulations
- Disclosure of:
- Political involvement
- Total amount of monetary losses as a result of legal proceedings associated with corruption and bribery
